Return PolicyYou may return your item(s) for any reason within 30 days of delivery for a refund of the item purchase price. Refunds are processed within 3-5 days after we receive the item(s) at our warehouse.
We cannot accept:
- Open item(s)
- Carpets not in their original packaging
- Gift cards
Contact Us for your return authorization number. You are responsible to ship the item(s) back to us and may choose a carrier of your choice. If you are a customer in Zone One and you are returning an eligible item(s), you qualify for our Return Labels service.
Prepare your shipment for return by packing items securely in a shipping box. Ship to:
Attn: Return Authorization No. RA16xxxxx
840 Bradford St
Winnipeg, MB R3H 0N5
Replacement PolicyIf you receive a delivery that appears to be damaged or short packages, it is very important that it is noted on the carrier’s delivery slip or handheld device to ensure a smooth claim process. For more information, go to Reporting a Damaged Item.
If you notice a shortage, go to Reporting a Shortage.
If you have received a defective item, go to Warranty Policy.