I want to view your products, what are your hours and locations?
All of our products can be viewed online! We currently do not have a retail location however, if you cannot find what you are looking for or need more information contact us and we would be happy to help!
Do you price match competitors?
Yes! If you find a lower price for the same item, we will beat the price by 10% of the difference. Go to Unbeatable Price Guarantee for full details.
How do I qualify for Free Shipping?
How long does it take for delivery?
Our standard delivery times for in stock items are 7-10 days to most locations. Some remote locations and custom-made items do have longer delivery times which will be confirmed at the time of order.
Can you hold my order until I am ready for delivery?
Yes! Whether you are opening a new centre with a tentative opening date or ordering your school supplies before the summer holidays for delivery in fall. Place your order and schedule your delivery to ensure your order is ready when you are. For more information, go to Shipment Method and Delivery Services.
I know what I want to buy, what is the best way to place a big order?
If you have a list of item numbers and quantities, enter them into the Quick Order section of your shopping cart.
I want to make changes to my order, who do I contact?
Once you place your order, we begin processing it. If changes are required, contact us immediately to ensure changes are made before your order ships. If you wish to return an item in new condition, you may return it within 30 days of delivery for a refund or credit. Go to Return Policy for full details
I am opening a new centre, can you help?
Congratulations on opening your new centre! We are happy to help. Go to Opening a New Centre for more information on our services and how to get started.
How do I request a quote?
How do I know what size table and chairs to buy?
Chair descriptions include the seat height and table descriptions include the table height. To determine the size needed for your age group, go to the Table and Chair Height Chart.
Can you label every box and pack my order by room to make it easy for me?
What are your payment options?
Where is my order?
View the status of your order and obtain tracking information in My Account details. Go to Tracking your Order for more information on how to read the status of your order and get tracking information.
My package arrived damaged, what do I do?
Can I return my item(s)?
What is your warranty policy?
Every item has a minimum 1-year warranty, with several items carrying a longer manufacturer warranty. Go to Warranty Policy for more information.
How can I purchase a Gift Card?
Are order forms available?
Yes, a downloadable pdf version of our order form can be found here.
Do all the carpets you carry meet the fire code requirements?
Yes, all of our products are kid-safe and meet all the necessary fire code requirements. We have ensured that all our vendors meet the fire code standards and have all the certifications and specifications required. To learn more go to Carpets for Kids and Joy Carpets fire code specifications information pages.
How can I use my credit on account?
Contact us by phone or email, and we can assist you with applying your credit to your order.